FAQs

Motech IT Solutions, Inc can provides IT services:

1. Remotely using a secured remote software
2. On-site by coming over to your location
3. Pick-up the item, fix it and then drop it off to your location

• Repair Services: Most Hardware and Software repairs can be completed within 1 or 2 business days after we receive your repair approval. But sometimes some repairs can take longer based on parts availability.
• Remote Support: It depends on our technicians availability, we try to prioritize all our clients tickets/needs. most of the times we remote in right away and sometimes we set a schedule to assist you.

In the repair estimate email, please reply with “I approve the estimate” after reviewing it.

Yes, We can give estimates over the phone for most types of problems. However, there are some situations where we would need to run a through diagnosis prior to giving a quote. We will try to assist you with the phone estimate as best as possible. Please when calling for a quote, have the device make, model and serial number available.

Motech IT Solutions, Inc technician will keep you updated through email or text messages by sending you pictures or videos.

Motech IT Solutions, Inc technician will inform you about what is needed and after obtaining your approval, we will proceed forward.

Contact us by phone or email during our business hours

Monday – Friday
8:00 AM – 6:00 PM

You can pay your invoice:

1. Credit/Debit card using our secured online invoicing system
2. Bank check name to Motech IT Solutions, Inc.
3. Venmo
4. Zelle
5. Cash

Yes. We will send you an online secured Credit Card Authorization Form. Please, fill the required fields and submit so we can proceed with scheduling the appointment for you.

Sometimes, computer/printer issue cannot resolved on-site so, we can schedule you an appointment to pick-up, fix the device and drop-off back again to your location while you have a piece of mind and that is why we are a reliable IT business.